Terms and Condition

Please Read Carefully

The Travacy LLP (‘the Company, ‘we’, ‘us’ and ‘our’) accepts bookings subject to the following conditions. We wanted to inform that these conditions will be applicable only for tour arrangements booked by the clients with the company. Once you book your tickets with us, it means that you have accepted our terms and conditions in a correct manner. All references in these conditions such as “booking”, “tour” or arrangements means the tour arrangements and does not specify anything particular. Please ensure to read over the terms and conditions in our website as to get a clear idea of the respective rights.

1. Your Tour Contract

The contract placed between the Client and Company (between “you” and “our company”) is important to us. We assure that the contract placed between us will not be revealed to any of the private third parties. Travacy LLP will stand with their customers in matters of any dispute, claim or any disputes arise between us. However, we are not responsible for the problems caused in your own matters or personal. No employee in the company other than the director of Travacy LLP has the right to vary or omit any of these terms. No promises will be offered for discounts and promotions unless it is made in written form.

2. Secure your Booking

To secure the booking, Travacy LLP requests the customers to pay an amount for minimum deposit. This is mandatory for all the tour packages and sometimes high deposit amount will be asked to cover payment conditions. You need to read over the booking conditions and general information of the tour packages selected. Any doubts regarding the booking process can be cleared over the phone or you can send an email to info@mytourgenie.com. The tour company shall assist you in any kind of tour related matters.

3. Payment for your Tour

After the deposit, you are required to pay the balance amount within a period of one week. In certain cases, the people would be asked to deposit the full payment at an earlier stage before the start of the holiday. The “balance due date” will be estimated to the customer at the time of direct contact in our office or through email. In case of non-payment, the tour company has the right to cancel your booking at any point of time.

4. Change in Booking

If you are interested to make any changes in the booking, then you are requested to directly visit our branch office with your receipts. The changes will be made on the basis of certain emergency conditions alone i.e. demise of a immediate family member or hospitalisation of immediate family. We do not entertain the people to make repeated changes. 

5. Cancellation of Booking

Cancellation of booking is allowed in our tour company. But, it merely depends upon the situation. You have the right to cancel the tickets provided under certain circumstances. You need to inform us through call or email before a stipulated period of time. Cancellation charges will be imposed for the customers in few cases. It is important to know that the amount paid will not be refunded at any cost.

6. Complaints

If you have any complaints regarding the holiday arrangements, then you have the right to complain to us at info@mytourgenie.com. We are eager to hear your complaints and solve to the best extent. You can specify the type of complaint in the mail and send us. Our customer service team will look at the issue and get back to you in a period of 24 hours.

7. Our Responsibility for your Tour

We ensure to arrange each of the holiday arrangements with great care and attention. Travacy LLP is responsible for our employees, agents and suppliers at the course of travel. Other than that, we are not responsible for any criminal or violent act that takes place during the time of travel. You should act diligently and enjoy your holiday trip. We advise to stay away from all kind of illegal activities in your journey.

8. Brochure/ Website/ Advertising

The information contained in our website, brochure, itineraries and other advertising material is believed to be clear and understandable for all the visitors. However, there may be errors occasionally and information may be changed at any time. We request all our customers to check out the terms and conditions before at the time of booking. If you find anything complicated, please drop a mail to us at mail@gtholidays.in

9. No Smoking Policy

We request all our customers to stay away from smoking at the time of travel. Smoking can really kill the lives of you and others. We do not permit our customers to smoke in the vehicles.

(Please read over the terms and conditions as they are set to our respective rights. Accepting our terms and conditions can offer a safe journey).


10. What do we do with your information?

When you purchase something from our website/company, as part of the tour buying process, we collect the personal information you give us such as your name, address and email address.

Email marketing: With your permission, we may send you emails about our travel deals, new packages, and other travel updates.



11. Consent

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card to make payments online for a travel bookings we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.



12. How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@mytourgenie.com or mailing us at: F-59, Profit Center, Mahavir Nagar, Kandivali (West), Mumbai-67


13. Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.



14. Payments
We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our website and its service providers.

For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com



15. Third party services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 


16. Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


17. Cookies
We use cookies to maintain session of your user. It is not used to personally identify you on other websites.



18. Age of consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.



19.  Changes to the policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.



20. Question and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@mytourgenie.com or mailing us at: F-59, Profit Center, Mahavir Nagar, Kandivali (West), Mumbai-67

[Re: Privacy Compliance Officer]

F-59, Profit Center, Mahavir Nagar, Kandivali (West), Mumbai-67